𝗦𝗘𝗡𝗜𝗢𝗥 𝗣𝗛𝗢𝗧𝗢𝗖𝗢𝗣𝗜𝗘𝗥 & 𝗣𝗥𝗜𝗡𝗧𝗘𝗥 𝗧𝗘𝗖𝗛𝗡𝗜𝗖𝗜𝗔𝗡

Job Description

Senior Photocopier & Printer Technician is responsible for installing, servicing, maintaining, and repairing photocopiers, printers, and multifunction devices. The role requires strong technical troubleshooting skills, experience with hardware and network-related issues, and the ability to provide reliable technical support to customers and team members.

Organisation Description

SPIM provides businesses with professional IT and network solutions that match the quality of an internal IT team. Our flexibility as a local company, combined with the expertise of highly trained technicians and certified procedures, ensures efficient and confidential support.

Selection Criteria

KEY RESPONSIBILITIES

- Diagnose and repair mechanical, electrical, electronic, print-quality, scanning, and connectivity faults.

- Perform preventive maintenance, breakdown repairs, servicing, and equipment inspections.

- Install, commission, configure, and test photocopiers, printers, scanners, and multifunction devices.

Configure network printing, IP settings, printer drivers, scan-to-folder/email, and related connectivity.

- Identify defective or worn components and recommend replacement parts and consumables.

- Monitor machine performance, meter readings, usage levels, and equipment condition.

- Maintain accurate service reports, repair records, meter readings, and maintenance documentation.

- Provide professional technical support and advice to customers.

- Handle complex or escalated technical issues requiring advanced troubleshooting.

- Provide technical guidance and support to junior or field technicians.

- Recommend solutions to improve equipment performance, reliability, and reduce downtime.

QUALIFICATIONS & CRITERIA

- Proven senior-level experience servicing and repairing photocopiers, printers, scanners, and multifunction devices.

- Strong knowledge of mechanical, electrical, and electronic troubleshooting.

- Experience with Canon photocopiers and printers, including imageRUNNER, IR Advance, DX - Series, and imagePROGRAF equipment, is highly desirable.

- Strong understanding of preventive and corrective maintenance procedures.

- Experience with printer installation, network configuration, and scanning solutions.

- Ability to diagnose complex technical faults and provide effective solutions.

- Good understanding of spare parts, toner, consumables, and component replacement.

- Technical qualification in Electronics, Electrical Engineering, IT, or a related field is preferred.

- Strong problem-solving and analytical skills.

- Excellent customer service and communication skills.

- Ability to work independently, manage service priorities, and support other technicians.

- Reliable, professional, organised, and committed to delivering high-quality technical service.