Luganville, Santo
Distribution Centre Retail Supervisor
Northern Islands Stevedoring Company Limited (NISCOL) • Full-time
Job Description
The Retail Supervisor manage the daily operations of the Distribution Centre, ensuring that retail goods move safely, accurately and quickly from receiving storage facilities to retail shelves or customer delivery.
Organisation Description
The Northern Islands Stevedoring Company Limited (NISCOL) Port Services is a Limited Company owned by the following shareholders: SANMA Province (30%), MALAMPA Province (20%), PENAMA Province (20%), TORBA Province (10%), Luganville Municipal Council (10%) and the Vanuatu Government (10%). The Company operates all stevedoring and transportation of international cargoes at Luganville in Santo.
Selection Criteria
Key Responsibilities:
- Supervise retail team's daily operations, providing support and training to ensure effective staff performance.
- Maintain active presence on the shop floor to guide sales staff and assist with complex customer inquiries.
- Manage escalated customer complaints/staff disputes that frontline staff cannot resolve.
- Monitor point of sale registers, balance cash drawers and check daily financial transactions.
- Schedule cashier shifts to match peak customer traffics and minimize checkout wait times.
- Motivate team to meet and exceed daily sale targets.
- Train cashiers on friendly customer engagement and fast scanning.
- Train retail team on specialized hardware knowledge such as tools, building materials, electrical and to ensure accurate customer advice.
- Assign daily duties such as restock of shelves, build endcap displays, daily shifts and maintain aisle cleanliness.
- Set team sale targets, monitor daily sales and provide training to boost productivity.
- Enforce store safety rules, especially safe lifting and stocking of heavy merchandise.
How To Apply
Interested applicant must include with application a cover letter, CV and contacts of at least two (2) referees. Queries on detail JDs and other requirements for the position should be address to: gmdc@niscol.com.vu or cadet@niscol.com.vu
Requirements
- Key Responsibilities:
- Supervise retail team's daily operations, providing support and training to ensure effective staff performance.
- Maintain active presence on the shop floor to guide sales staff and assist with complex customer inquiries.
- Manage escalated customer complaints/staff disputes that frontline staff cannot resolve.
- Monitor point of sale registers, balance cash drawers and check daily financial transactions.
- Schedule cashier shifts to match peak customer traffics and minimize checkout wait times.
- Motivate team to meet and exceed daily sale targets.
- Train cashiers on friendly customer engagement and fast scanning.
- Train retail team on specialized hardware knowledge such as tools, building materials, electrical and to ensure accurate customer advice.
- Assign daily duties such as restock of shelves, build endcap displays, daily shifts and maintain aisle cleanliness.
- Set team sale targets, monitor daily sales and provide training to boost productivity.
- Enforce store safety rules, especially safe lifting and stocking of heavy merchandise.