Port Vila

Assistant Front Office Manager

Holiday Inn Resort Vanuatu • Full-time

Job Description

Assist managing all aspects of the front office area which may include but is not limited to guest registration, bell service, concierge service, business center, telephone service, and guest reservations to ensure guest satisfaction and maximize hotel provitability.

Adhere to all brand standards and desk merchandising.

Serve as front office manager in his/her absence.

Organisation Description

At Holiday Inn Resort, we know a lot goes into planning a holiday. So we bring it all together. Scampering feet in Kid's club, raised feet in fireside lounge. Diving into a refreshing pool, dining on some tasting eats. Exploring our surroundings, discovering our activities. so let's talk about you. Ever dreamed of working beside golf course, theme park or beach? can your local knowledge and helpful nature bring experience and families together? we thought so too - so come join the fun!

Selection Criteria

Communication skills a utilize a significant amount of time when interacting with other; demonstrated ability to interact with customers, employees and third parties that reflect highly on the hotel, the brand and the company.

Good writing skills

Proficient in the use of Microsoft Office and Front Office system

Problem solving, reasoning, motivation, organizational and training abilities

Strong leadership skills in managing teams

Ability to manage complex relationships

Bachelor's degree in hotel Administration, Business Administration or equivalent 2years of guest service / hotel experience with one year in management capacity, or an equivalent combination of education and experience.

Requirements

  • Communication skills a utilize a significant amount of time when interacting with other
  • demonstrated ability to interact with customers, employees and third parties that reflect highly on the hotel, the brand and the company.
  • Good writing skills
  • Proficient in the use of Microsoft Office and Front Office system
  • Problem solving, reasoning, motivation, organizational and training abilities
  • Strong leadership skills in managing teams
  • Ability to manage complex relationships
  • Bachelor's degree in hotel Administration, Business Administration or equivalent 2years of guest service / hotel experience with one year in management capacity, or an equivalent combination of education and experience.