French-Speaking Customer Advisor & Back Office Agent

Job Description

**Position: French-Speaking Customer Advisor & Back Office Agent**

As part of the development of our French-speaking call center, we are looking for a versatile Customer Advisor capable of handling both customer interactions and back-office operations.

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### 🎯 **Key Responsibilities**

**Customer Service:**

* Handle customer inquiries via phone, email, and chat in French

* Assist customers with subscriptions, orders, and support requests

* Provide first-level technical support

* Deliver a smooth, responsive, and high-quality customer experience

**Sales Support:**

* Follow up with prospects and existing customers

* Present offers and assist in the decision-making process

* Contribute to business growth and conversion rates

**Back Office Operations:**

* Enter and update customer data

* Verify files and ensure data accuracy and compliance

* Manage administrative documents

* Track and follow up on requests until resolution

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### ✅ **Profile Requirements**

* Fluent in French (spoken and written) — professional level required

* Good level of English is a plus

* Comfortable with digital tools (email, CRM, Google Sheets, etc.)

* Strong organizational skills and attention to detail

* Excellent communication and customer service mindset

* Ability to work independently in a remote environment

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### 💼 **Work Environment**

* Remote position (work from home)

* Versatile role combining customer service and administrative tasks

* Use of modern digital tools and systems

* Opportunities for growth into sales or supervisory roles

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### 🚀 **Role Objective**

Ensure a **high-quality customer experience** while maintaining accurate and efficient back-office operations, directly contributing to the company’s performance and growth.

Organisation Description

**French-Speaking Call Center Project – Vanuatu**

We are developing a **French-speaking call center based in Vanuatu**, designed to support companies targeting French and Francophone customers worldwide.

Our objective is to build a **lean, flexible, and high-quality remote team**, capable of handling customer service, sales support, and back-office operations entirely in French.

The project focuses on:

* Providing **cost-effective customer support solutions** for international businesses

* Leveraging Vanuatu’s strategic timezone and growing digital workforce

* Offering **remote work opportunities to French-speaking talents** in the region

This call center will operate with modern digital tools, ensuring efficiency, scalability, and a high level of service quality.

Our ambition is to become a **reliable offshore partner for French-speaking customer support**, combining performance, flexibility, and strong human value.

Selection Criteria

french fluent