IT Officer

Job Description

We are looking for a warm, attentive, and well-presented IT Officer who is committed to delivering high levels of customer service and technical support.• Respond courteously and efficiently to queries and problems from guests and staffs.

• Troubleshoot hardware and software issues in a timely manner.

• Support and maintain IT systems including:

o Property Management System (PMS)

o Point of Sale (POS)

o Internet and email systems

• Assist in maintaining network infrastructure (LAN/WAN, Wi-Fi, switches).

• Handle basic server and workstation support.

• Manage user accounts and access (e.g., Active Directory basics).

• Monitor system performance and report issues.

• Ensure cleanliness and proper maintenance of IT equipment.

• Maintain inventory of IT hardware and software.

• Perform routine system checks and assist with backups.

• Provide basic support for telephony/PABX systems.

• Assist in coordinating with external vendors when required.

• Follow IT policies, security guidelines, and antivirus procedures.

• Maintain logs of issues and resolutions.

Organisation Description

Our Mission is to provide to all guests an unparalleled experience by delivering exceptional service in an atmosphere of luxury, relaxation and respect for the environment, while at the same time providing our employees with exceptional training, a career path and job security.

Selection Criteria

The successful candidate will have the following attributes:

• 3–4 years of experience in IT support or systems administration.

• Good understanding of networking fundamentals (TCP/IP, LAN/WAN, Wi-Fi).

• Basic knowledge of:

o Active Directory

o Network devices (routers, switches)

o Windows server and desktop environments

• Ability to troubleshoot and resolve technical issues independently.

• Familiarity with antivirus tools and basic IT security practices.

• Strong problem-solving and communication skills.

• Self-motivated, responsible, and flexible.