Front Office Coordinator

Job Description

Key Responsibilities:

Coordinate daily front office operations

Welcome and assist guests professionally

Manage reservations, check-ins, and guest inquiries

Handle guest concerns and support the front office team

Ensure excellent customer service standards are maintained

Organisation Description

Grand Hotel and Casino distinguishes itself as the leader in premium boutique accommodations and services throughout Vanuatu and the Pacific region.

Our driving force is attention to detail and an authentic appreciation of our location, complemented by an unwavering commitment to exceptional and consistent service.

Our accommodations offer spacious personal environments while our facilities deliver outstanding value and comfort. Service excellence is maintained by all staff members, with our guest services team exemplifying the personalised attention extended to every visitor.

As a team, we consistently focus on delivering the highest standard of individualised and attentive service. We create an atmosphere of genuine Melanesian warmth that makes our guests feel completely at home. From arrival through departure—and upon their return—guests will always feel welcomed as valued members of our Aelan family.

Selection Criteria

What We’re Looking For:

Minimum 5 years’ Front Office experience

Strong customer service and communication skills

Experience with Opera PMS systems

Positive attitude and leadership skills

Professional presentation and team spirit