Customer Support Executive

Job Description

Why this role matters:

You will need to take on a business critical position that includes providing support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will support our clients through live-chats and email as well as phone calls.

The role is based in our office in Vanuatu.

What you'll actually do:

Process client requests and resolve issues via live chat, phone call, and email through the CRM system while paying attention to accuracy and detail.

Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.

Update clients on their request statuses accordingly.

Verify documents submitted by clients on an hourly basis.

Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.

Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.

Achieve quarterly KPI targets set by the customer support manager.

Perform other ad hoc tasks assigned by the customer support manager.

Organisation Description

Vanvest Limited is an international financial services and brokerage company holding a Financial Dealer License issued by the Vanuatu Financial Services Commission (VFSC).

Selection Criteria

Who we’re looking for:

Minimum of 3 years of experience in a customer service-related role.

Fluent communication skills in English

Strong client-facing and communication skills

Troubleshooting and multitasking capabilities

Customer service orientation

Minimum Bachelor’s degree in business administration or a related field

Self-motivated and highly reliable personality