CUSTOMER SUPPORT EXECUTIVE

Why this role matters

You will need to take on a business critical position that includes providing support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will support our clients through live-chats and email as well as phone calls.

The role is based in our office in Vanuatu.

What you’ll actually do

Process client requests and resolve issues via live chat, phone call, and email through the CRM system while paying attention to accuracy and detail.
Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
Update clients on their request statuses accordingly.
Verify documents submitted by clients on an hourly basis.
Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
Understand the company’s business functions and roles by attending company seminars and meeting the required assessment target.
Achieve quarterly KPI targets set by the customer support manager.
Perform other ad hoc tasks assigned by the customer support manager.

Who we’re looking for

Minimum of 3 years of experience in a customer service-related role.
Native communication in Hindi
Fluent communication in English
Strong client-facing and communication skills
Troubleshooting and multitasking capabilities
Customer service orientation
Minimum Bachelor’s degree in business administration or a related field
Self-motivated and highly reliable personality

How to Apply

Please submit your application to: syamil..ramli@exness.com