Sales & Reservations Manager

Job Description

Iririki Island Resort & Spa is seeking an experienced, motivated and customer focused Sales & Reservations Manager to lead our Reservations team and drive sales performance.

Key Responsibilities:

- Lead and supervise the Reservations team to ensure efficient daily operations.

- Manage all resort and local reservations, ensuring accuracy and attention to detail.

- Respond promptly to reservation enquiries and guest correspondence.

- Monitor room inventory, occupancy levels and booking trends to maximize revenue.

- Prepare occupancy forecasts and reservation reports.

- Coordinate with Front Office, Sales and other departments to ensure seamless guest experiences.

- Develop and maintain strong relationships with travel agents, wholesalers and corporate clients.

- Support sales and marketing initiatives to increase occupancy and revenue.

- Train, mentor and motivate reservations staff while maintaining high service standards.

- Ensure all reservation procedures and company policies are consistently followed.

Organisation Description

Our Mission is to provide to all our guests an unparalleled experience by delivering exceptional service in an atmosphere of luxury, relaxation and respect for the environment, while at the same time providing our employees with exceptional training, a career path and job security.

Selection Criteria

- Minimum of 2 years experience in a Reservations or Sales Management role within a hotel or resort.

- Strong knowledge of hotel reservation systems (Room Master experience is an advantage).

- Excellent communication, leadership, and interpersonal skills.

- Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).

- Sales and marketing experience within the hospitality industry is highly desirable.

- Strong organizational, problem-solving, and time management skills.

- Ability to work under pressure in a fast-paced environment.

- A commitment to delivering outstanding guest service.