Senior Reservations Manager

Job Description

Iririki Island Resort is seeking an experienced and motivated Senior Reservations Manager to lead our Reservations team and help deliver an exceptional guest service experiences.

Key Roles & Responsibilities:

• Lead and manage the day to day operations of the Reservations Department.

• Supervise, coach and develop the Reservations team to achieve high performance.

• Maximise room revenue through effective inventory management and rate optimization.

• Ensure all reservations are processed accurately and efficiently.

• Maintain strong relationships with travel agents, wholesalers, online travel partners and corporate clients.

• Monitor booking trends, occupancy and forecasting to support business objectives.

• Handle complex reservation enquiries, guest requests and escalated issues professionally.

• Work closely with Front Office, Sales & Marketing, Revenue Management and other operational departments.

• Prepare regular reports and analyse reservation performance and market trends.

Organisation Description

Our Mission is to provide to all our guests an unparalleled experience by delivering exceptional service in an atmosphere of luxury, relaxation and respect for the environment, while at the same time providing our employees with exceptional training, a career path and job security.

Selection Criteria

• Previous experience in a senior reservations or reservations management role within a hotel or resort.

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Experience using hotel Property Management Systems (PMS) and channel management systems.

• A sound understanding of revenue management principles.

• Strong organizational and problem-solving skills.

• The ability to work in a fast-paced environment while maintaining a high level of accuracy.

• A positive attitude with a commitment to outstanding guest service