NIGHT AUDITOR

Ramada By Wyndham Port Vila (RBWPV) is seeking a suitable candidate to appoint for the following position.

Night Auditor

The main purpose of this position is to oversee the hotel’s overnight operations, ensuring accurate financial reporting, excellent guest service, and the smooth operation of the Front Office during the night shift.

Reporting to the Front Office Manager, the Night Auditor is responsible for completing the daily night audit process, balancing financial transactions, assisting guests with their enquiries and requests, and ensuring that all hotel operations are properly recorded and accounted for.

Night Auditor Responsibilities:

• Conducting the daily night audit and ensuring all financial transactions are accurately recorded and balanced.
• Verifying and reconciling room charges, payments, deposits, and other hotel transactions.
• Preparing and distributing daily financial and operational reports as required by management.
• Checking and balancing Front Office and other hotel department transactions.
• Assisting guests with check-in, check-out, reservations, enquiries, and requests during the night shift.
• Handling guest complaints and resolving issues professionally or referring them to the appropriate manager when required.
• Monitoring hotel activities during the night and reporting any unusual incidents or security concerns to management.
• Ensuring all guest accounts and room charges are accurate and up to date.
• Maintaining accurate records and ensuring all required reports and documentation are completed before the end of the shift.
• Ensuring the Front Office and reception area are clean, organized, and ready for the next day.
• Following all hotel policies, procedures, and standards relating to guest service, cash handling, security, and confidentiality.
• Assisting with emergency procedures and ensuring the safety and security of guests and staff during the night.

Abilities/Skills:

• Excellent numerical and analytical skills with strong attention to detail.
• Good understanding of Front Office operations, hotel systems, and night audit procedures.
• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision.
• Able to remain calm and professional when dealing with difficult situations or guest complaints.
• Good computer skills and ability to learn and use hotel management systems.
• Strong organizational and time-management skills.
• High level of honesty, integrity, and confidentiality.
• Willingness to work overnight shifts, weekends, and public holidays.
• Good personal presentation and grooming standards.

How to Apply

If you have the skills and desire to join our team, please send your  resume with a cover letter and contact details of three (3) recent referees to hr@ramadaresort.com.vu

Applications will close 24 August 2026