SHOP SUPERVISOR

SHOP SUPERVISOR

Vodafone Vanuatu is seeking a motivated and customer-focused Shop Supervisor to be based in AMBAE.

Mission:
The Shop Supervisor is responsible for the effective day-to-day management of the Vodafone retail outlet in Ambae, ensuring a high standard of customer service, achievement of sales targets, effective team supervision and compliance with Company procedures.
The Job Holder will lead the shop team, support sales growth, maintain strong customer relationships and ensure efficient retail operations, including M-Vatu activities and related reporting.

Responsibilities

1. Customer Experience & Sales

• Ensure customers receive a high standard of professional and efficient service.
• Ensure customer requests, orders and enquiries are processed accurately and promptly.
• Handle and resolve customer complaints and service issues effectively.
• Drive achievement of agreed sales targets and identify opportunities to increase revenue.
• Promote Vodafone products and services and identify opportunities for cross-selling and upselling.
• Build and maintain positive relationships with customers to encourage customer loyalty.
• Monitor local market trends and competitor activities and provide relevant feedback to Management.
• Ensure customer information and records are accurately maintained in the relevant systems.
• Identify opportunities to improve customer service processes and overall customer experience.

2. Team Leadership & Shop Operations

• Supervise and support the shop team to ensure achievement of operational and sales objectives.
• Provide ongoing training, coaching, mentoring and support to team members to strengthen sales performance, customer service skills and overall effectiveness.
• Promote a positive, professional and collaborative working environment.
• Ensure compliance with Company policies, procedures, dress code, attendance and workplace standards.
• Manage staff schedules and ensure appropriate staffing and punctuality.
• Ensure the shop is maintained in a clean, organised and professional condition in accordance with Vodafone branding standards.
• Ensure appropriate controls are maintained over shop operations, stock, cash and Company assets.
• Monitor daily activities and escalate operational issues to Management where required.
• Perform other duties as reasonably assigned to support business and operational requirements.

3. M-Vatu Activities

• Coordinate and monitor M-Vatu onboarding and related activities within the assigned area.
• Implement agreed M-Vatu activity plans and monitor performance against established objectives.
• Support customer onboarding and ensure applicable procedures and requirements are followed.
• Monitor activity levels and relevant performance indicators.
• Identify opportunities to increase M-Vatu adoption and usage.
• Prepare regular reports on activities, results, challenges and recommended actions.
• Escalate operational or customer issues affecting M-Vatu services as required.

Competencies

1. Knowledge

• Diploma or Degree in Business Administration, Marketing, Sales, Management or a related field; alternatively, relevant experience in retail, sales or customer service.
• Good understanding of sales, customer service and retail operations.
• Understanding of customer relationship management and sales techniques.
• Knowledge of stock, cash and operational control procedures would be an advantage.

2. Skills

• Strong customer service and sales skills.
• Good leadership, supervisory and coaching skills.
• Excellent verbal and written communication skills.
• Ability to lead and motivate a team to achieve agreed objectives.
• Good analytical and problem-solving skills.
• Strong organisational and time-management skills.
• Good computer literacy and ability to use relevant sales and reporting systems.
• High attention to detail and accuracy.
• Ability to prepare reports and monitor operational performance.
• Valid driver’s licence.

3. Personal Characteristics

• Fluent in English and Bislama, with basic knowledge of French considered an advantage.
• High level of integrity, honesty and accountability.
• Customer-focused and results-oriented.
• Proactive, reliable and self-motivated.
• Positive and energetic attitude.
• Strong work ethic and commitment to achieving results.
• Ability to work effectively under pressure and meet deadlines.
• Ability to work independently while contributing positively to the wider team.
• Adaptable and willing to take initiative in resolving operational challenges.

How to Apply

If you feel you meet the requirements and are up for the challenge, please submit your current Resume, copy of transcripts/qualifications (mandatory), together with an application letter, by the closing date (Wednesday 14TH October 2026) , directly by email to anna.qwai@vodafone.com.vu .