DEPUTY MANAGER - OPERATIONS

1 – Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves:

• Document scrutiny & verification for visa processing
• Handling cash & bank related transactions if assigned
• Maintaining & recording all application data in a timely and accurate manner
• Ensuring all administration & logistics of passport delivery to consulate / applicant /logistics company etc.

2 – Conduct regular Audits for all processes & implement all new process rollouts or changes

3 – Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application

4 – Ensure regular Error Monitoring – To monitor track and reduce the number of errors every month, within acceptable limits

5 – Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker

6 – Maintain adherence to the Service Level Agreements ’s for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation.

7 – Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.

8 – Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role

9 – Maintain high standards of ethics, integrity and compliance with corporate procedures

10 – Ensure that the entire process is completed within the mandated Turn Around Time

11 – Manage VAC productivity and VAC security (Physical & data)
Mentor the team on a regular basis, thereby ensuring a successor is created for the position – assist Manager/Unit Manager in Succession planning

12 – Ensure judicious use of natural resources
Adhere to the environment health and safety policy/objectives and guidelines of the organization

How to Apply

Please email CV on shabanas@vfsglobal.com