Port Vila
Porter
Iririki Island Resort & Spa • Full-time
Job Description
Assist in Arrivals and Departures
Be present at all times at the concierge/reception desk or in the lobby area ready to assist guests, colleagues and visitors when requested
Checks the daily arrival list for VIP’s or guests with special need
Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner
Communicates effectively with guests, colleagues and supervisors
Handles difficult situations effectively
All Luggages must be tagged with accurate guests’ room number
Assist with guest luggage for arrivals/departures
Escort guest to room and explain resort facilities and activities
Provide efficient and safe luggage storage, delivery and collection services
Deliver messages, packages to guest room in a timely manner
Transporting of guests to anywhere on the island/resort
Accepts flexible work schedule necessary for uninterrupted service to the hotel guest
Maintains own working area, and materials clean, tidy and in good shape; reports defective
Perform any other duties as required/assigned by the Manager.
Organisation Description
Our Mission is to provide to all our guests an unparalleled experience by delivering exceptional service in an atmosphere of luxury, relaxation and respect for the environment, while at the same time providing our employees with exceptional training a career path and job security.
Selection Criteria
Previous experience in a Resort.
Must be friendly and polite with good communication skills in English and French is an advantage.
Must be physically fit to handle lifting, carrying, Luggage on and off Ferry Boat and walking with luggage to the guest room.
Must be reliable and punctual especially in Arrival and departure hours for guests and must be willing to work on flexible shifts, which includes week-ends and Public Holidays.
Ability to work under pressure.
Ability to work flexible hours.
Excellent grooming standards.
Must be able to work alone and as a team.
Must show commitments to ensure guest satisfaction; give directions of resort facilities and other information requested.
Requirements
- Previous experience in a Resort.
- Must be friendly and polite with good communication skills in English and French is an advantage.
- Must be physically fit to handle lifting, carrying, Luggage on and off Ferry Boat and walking with luggage to the guest room.
- Must be reliable and punctual especially in Arrival and departure hours for guests and must be willing to work on flexible shifts, which includes week-ends and Public Holidays.
- Ability to work under pressure.
- Ability to work flexible hours.
- Excellent grooming standards.
- Must be able to work alone and as a team.
- Must show commitments to ensure guest satisfaction
- give directions of resort facilities and other information requested.